Returns & Exchanges

Overview

At BreakTees, we take pride in delivering high-quality, custom-printed apparel. Because our products are made to order (print-on-demand), we have specific policies regarding returns and exchanges.

BreakTees is operated by DietVerse LLC, a U.S.-based apparel business.

Business Information

  • Brand Name: BreakTees

  • Legal Entity: DietVerse LLC

  • Address: 161 W Brundage St, Sheridan, WY 82801, United States

  • Email: [email protected]

  • Phone: 307-316-5399

By placing an order with BreakTees, you agree to the terms outlined in this Returns & Exchanges Policy.

All Sales Are Final (Print-On-Demand Products)

All BreakTees products are custom-made to order.
For this reason, we do not accept returns or exchanges due to:

  • Wrong size selection

  • Change of mind

  • Color preference

  • Ordering the wrong item

Please review product descriptions, size charts, and order details carefully before completing your purchase.

Eligible Returns & Replacements

We will replace or refund your order if it arrives with:

  • Manufacturing defects

  • Printing errors

  • Damaged items

  • Incorrect item received

These issues must be reported within 7 days of delivery.

How to Request a Replacement or Refund

To request support, please contact us at [email protected] and include:

  1. Your order number

  2. A clear photo of the issue (defect, damage, or incorrect item)

  3. A brief description of the problem

Our support team will review your request and respond within 1–3 business days.

Resolution Options

Once your claim is approved, we may offer one of the following at our discretion:

  • A free replacement of the same item

  • A refund to the original payment method

We do not require the defective item to be returned unless specifically requested.

Shipping Errors

If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, we are not responsible for reshipping costs or refunds.

Please ensure your shipping information is accurate at checkout.

Lost or Stolen Packages

BreakTees is not responsible for packages marked as “Delivered” by the carrier.

If your package appears lost in transit, please contact us and we will assist in filing a claim with the carrier when applicable.

Processing Time for Refunds

Approved refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

Because our products are custom-printed, we do not offer standard exchanges.
Approved issues will be handled as replacements or refunds, as outlined above.

Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback or dispute.
Unresolved disputes may result in delayed resolutions and account review.

Policy Updates

We reserve the right to update this Returns & Exchanges Policy at any time. Changes will take effect immediately upon posting on this page.

Contact Information

For questions regarding returns, exchanges, or refunds, please contact:

📧 [email protected]
📍 161 W Brundage St, Sheridan, WY 82801, United States
📞 307-316-5399